State Bank of India (SBI) - Case Study
The customer
The State Bank of India (SBI) is the largest bank in India. The State Bank Group (SBG) is owned by the State and comprises of SBI and 6 Associate Banks.
Together, these institutions have more than 17,000 branches and offices across the country and have more than 136 overseas offices/branches. The group has a human resource strength of over 3,00,000 employees.
The need
State Bank of India sought to impart knowledge, improve skills and reorient attitudes of its large workforce. For their individual growth and organizational effectiveness through the continuous training process.
State Bank of India adopted the e-Learning mode. V2LearnTech designed SBI’s training methodology and delivered a mix of classroom training involving lectures, group discussions, case studies, structured exercises, audio-visuals, project work, lab training including computer based training etc.
The job of developing the e-learning modules has been outsourced to various approved agencies. Of late, the bank noticed that there were disagreements on how (at what Bloom level) should the content be developed in a course.
On V2LearnTech’s advice, State Bank of India commissioned a two-day workshop to educate the bank staff, and bring the bank and the vendors on the same page. V2LearnTech’s training enabled SBI staff to understand Bloom levels and helped in categorizing training modules as per bank’s classification norms.
What we did
V2LearnTech conducted the workshop on the Bloom’s taxonomy and its impact on e-learning courses developed by SBI bank. And carried out a mapping of the bloom levels with course objectives.
How it helped
The bank staff is now better equipped to understand Bloom levels. Not just that, as an outcome of the training provided by V2LearnTech, a glance at the course objective is sufficient for them to advise what level the course should be at.
This has resulted in setting of better expectations for vendors and has minimized the risk of a course not mapping to training needs.
